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BLB Bigmama Terms & Conditions

The detailed Terms & Conditions included here replace all previous Terms & Conditions issued by BLB Bigmama & come into effect immediately. It is recommended that all customers review them in detail upon receipt.

Ordering from BLB Bigmama

BLB Bigmama aims to make ordering as simple and efficient as possible. To place your Customer orders:
By email: orders@blbbigmama.co.uk
By phone: Telesales Direct +44(0)20 3022 3002 Mon- Fri 9.00am - 19:00pm

All orders will be processed at time of receipt. All goods available in stock will be despatched if your account is operating within payment terms & current credit limit at point of processing.

Any order received at BLB Bigmama by a representative of a customer’s business is deemed valid and the Terms and Conditions detailed herein therefore apply.

Pre-coded orders will naturally be processed as a priority over orders requiring coding upon receipt. Please refer to your BLB Bigmama Product Directory for current product codes.

Shipping costs

Carriage cost is determined by your region. UK customers free shipping on every order above £150 excluding VAT. Orders under £150 carry a flat rate shipping charge of £6.50 excluding VAT.

Europe mainland customers have a flat rate carriage charge on all parts and accessories and a surcharge for wheels, frames or complete bikes. Charges vary depending on country Zone (Zones 1-4 ). For full shipping charges in your zone please email us to orders@blbbigmama.co.uk

International customers out side our listed European zones need to wait to receive a shipping quote before order is finalised. International shipping quotes do not include local custom clearance fees or import taxes.

Shipping time

Shipping time is provided as an estimate only.

BLB Bigmama will not be responsible for any delays in shipping times that are outside of our control. Every attempt is made to deliver by the next working day, for UK customers. Unfortunately, it is not possible to provide this level of service for those of our customers in more remote regions. Equally, due to erratic daily demands during peak season, we may not always be able to maintain our levels of service but rest assured of our commitment to despatch as quickly as possible.

Customer orders are always accompanied by a BLB Bigmama despatch note and/or invoice. The despatch note details the contents in full, enabling customers to check orders upon receipt. The items detailed on the despatch note, will be the items customers are charged for on the invoice. The invoice is identical to the despatch note, but includes cost details & will list the products in the same order as the delivery note to simplify the reconciliation process in store.

The despatch note/packing list details all items packed in the boxes you have received. Our packers tick by each item packed in the box. You are required to keep this packing list and present it if you should be missing an item from your order. Delivery will be made by BLB Bigmama appointed carriers or by post. Every reasonable effort will be made to execute orders in one consignment.

Damages, shortages, non-delivery & price queries

BLB Bigmama will not accept any claim in respect of damage in transit, shortage or non-delivery unless it is communicated to the BLB Bigmama sales or customer care team as follows:
1. For damage in transit - within 24 hours of the receipt of goods;
2. For shortages - 24 hours of the receipt of goods;
3. For non-delivery - within 10 days of the date of the invoice;
4. For Price Queries - within 3 days of the receipt of invoice.

We regret that notifying any of our staff other than a member of the BLB BigMama sales or customer care team does not constitute ‘notice’ to BLB BigMama.

  • No deduction from the payment of invoices may be made for goods damaged, not received or where there is a price dispute, until BLB Bigmama has issued a credit note.
  • If all or part of a consignment is refused due to damage, the BLB Bigmama sales or customer care team must be notified immediately. Damaged parcels received by post should not be refused, but accepted and the sales or customer care
  • The issuing of a CRN, instruction to return goods or arrangements for the collection of goods are made without prejudice and in no way should be construed as an acceptance of liability.

BLB Frames and Components Product warranty (excluding carbon wheels/rims & components)

BLB Bigmama provides a one-year warranty against manufacturing or material defects on all BLB Frames and Components. This means that we offer a guarantee on material and production faults for one full year from the date of purchase of the product. However products with moving parts (such as hubs, wheels, cranksets), that fail due to contamination, misuse, improper tampering, or lack of maintenance are not covered under warranty even if failure occurs within one year from date of purchase.

All BLB products have an intended purpose. Products used outside of their purpose will not be warranted and BLB Bigmama cannot be held responsible for any damage that may occur due to misuse. It is the product users’ responsibility to examine the product on a regular basis to determine the need for service and or replacement. Furthermore in the case of fixed sprockets or lockrings it is the users responsibility to ensure both products are checked and tightened before and after each ride. Should this not be done both can come loose resulting in accident and/or damage to the sprocket/lockring/hub; in this case BLB BigMama cannot entertain warranty claims.

Not covered under this warranty are the following:

  • Normal wear of parts that are subject to wear like bearings and chainrings/sprockets
  • Incorrect assembly or in combination with other products that are not compatible
  • Insufficient maintenance, tampering, misuse, and neglect
  • Items damaged as a result of the bicycle being involved in an accident or crash.

BLB Bigmama carbon wheels/rims warranty

Please note that warranty card supplied with your product must be signed and returned back to activate your warranty. Failure to do so will immedetely void any warranty.

SITUATION

WARRANTY
Manufacturing Defects Found Within 2 Months

We will replace the warranty item and pay shipping both ways.
Manufacturing Defects Found Within 2 Months to 1 Year

We will replace the warranty item and you just pay shipping to us.
We find that your wheel issue is not manufacturing defect but caused from miss use or accident (within 1 year)

We will sell you a new set of wheels at 25% off.
You Crash and Destroy your Wheels (Within 1 Years)

We will sell you a new set of wheels at 25% off.
What's Not Covered

Normal Wear and Tear

THE FOLLOWING WILL VOID YOUR WARRANTY
Misuse (Jumping, trick riding)
Modification of wheels
Tire pressure exceeding 140psi
Improper assembly
Improper follow-up maintenance or maintenance by an unauthorised technician
Installation of parts or accessories not originally intended for, or not compatible with the wheel sets sold.
Use of brake pads not designed for carbon wheels (were applicable)

THIS WARRANTY DOES NOT COVER
Normal wear and tear (bearings, skewers, spokes etc)
Surface finish and cosmetic treatments (anodising, decals, etc)
All other bicycle components
Consequential or incidental damages (where applicable)

Bespoke frames, wheels & components

Please remember that it might take up to 7 working days for custom build wheels to be despatched. Also please note that custom frames take approximately 8 weeks to be hand made and hand paint (all done within EU). For all information about how to order bespoke wheels or frames please send your email to orders@blbbigmama.co.uk. Bespoke items cannot be returned unless faulty. There is plenty of opportunity during the consultation process to ensure that the wheels, frame or bike you receive will be a perfect match to your specifications and requirements.

Special order items

By "special order item" we mean any goods which are not normally stocked by BLB Bigmama and have to be ordered directly from manufacturer. We require full pre-payment for all special order items. You should inspect the goods immediately upon receipt and shall notify BLB Bigmama via email or by phone within 14 days of receiving parcel. After that time we assume that you have accepted the item. Special order goods are not returnable unless they are faulty or incorrect. We believe that there is plenty of opportunity during the consultation process to ensure that items you want to order will match to your specifications and requirements.

Vintage Frames and Components

BLB BigMama does not offer any warranty on Vintage, Used or Second hand products. It is the responsibility of the buyer to inspect all Vintage items to ascertain the products condition prior to purchase. No returns will be accepted under any circumstances. BLB Bigmama strongly suggests buyer to take additional care with vintage items; and as result of their age not subject them to too much force or “hard” riding; this is particularly applicable to building wheels from vintage parts.

If you have a warranty claim

Should you believe you have a warranty claim you will need to provide the original purchase receipt along with the product (and/or complete bike) for inspection by BLB Bigmama Technical staff. BLB Bigmama will not cover the cost of postage upfront, but may choose to do so if your warranty claim is successful, BLB Bigmama will always cover the cost of postage when returning goods that have been successful in their claim for warranty, but will not cover the cost of shipping for the return of goods that are unsuccessful in their claim.

If you have any questions or queries about anything to do with warranty please don’t hesitate to get in touch with us by either email or phone via the details below:

Tel: +44 (0) 20 3022 3002
Email: orders@blbbigmama.co.uk

  • Normal wear of parts that are subject to wear like bearings and chainrings/sprockets
  • Incorrect assembly or in combination with other products that are not compatible
  • Insufficient maintenance, tampering, misuse and neglect
  • Items damaged as a result of the bicycle being involved in an accident or crash.
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