BLB Bigmama Terms & Conditions

The detailed Terms & Conditions included here replace all previous Terms & Conditions issued by BLB Bigmama & come into effect immediately. It is recommended that all customers review them in detail upon receipt.

The specifications & photographs on this website are for information and general guidance purposes only. Our products are continually updated and changes may be made to specification, design or appearance from time to time. These are subject to change without notice. For details of changes in design, specification or appearance contact us at orders@blbbigmama.co.uk.

Ordering from BLB Bigmama

BLB Bigmama aims to make ordering as simple and efficient as possible. To place your Customer orders:

Order direct through our Bigmama.co.uk B2B Site.
By email: orders@blbbigmama.co.uk
By phone: Telesales Direct +44 (0)20 3022 3002 Mon- Fri 9.00am - 19:00pm

All orders will be processed at time of receipt. All goods available in stock will be despatched if your account is operating within payment terms & current credit limit at point of processing.

Any order received at BLB Bigmama by a representative of a customer’s business is deemed valid and the Terms and Conditions detailed herein therefore apply.

Pre-coded orders will naturally be processed as a priority over orders requiring coding upon receipt. Please refer to your BLB Bigmama Product Directory for current product codes.

Shipping costs

Carriage cost is determined by your region. UK customers free shipping on every order above £150 excluding VAT. Orders under £150 carry a flat rate shipping charge of £6.50 excluding VAT.

Europe mainland customers have a flat rate carriage charge on all parts and accessories and a surcharge for wheels, frames or complete bikes. Charges vary depending on country Zone (Zones 1-4 ). For full shipping charges in your zone please email us to orders@blbbigmama.co.uk

International customers out side our listed European zones will need to wait to receive a shipping quote before order is finalised. International shipping quotes do not include local custom clearance fees or import taxes.

Shipping time

Shipping time is provided as an estimate only.

BLB Bigmama will not be responsible for any delays in shipping times that are outside of our control. Every attempt is made to deliver by the next working day, for UK customers. Unfortunately, it is not possible to provide this level of service for those of our customers in more remote regions. Equally, due to demands during peak season, we may not always be able to maintain our high levels of service but will work to despatch orders as quickly as possible.

Customer orders are always accompanied by a BLB Bigmama despatch note and/or invoice. The despatch note details the contents in full, enabling customers to check orders upon receipt. The items detailed on the despatch note, will be the items customers are charged for on the invoice. The invoice is identical to the despatch note, but includes cost details & will list the products in the same order as the delivery note to simplify the reconciliation process in store.

The despatch note/packing list details all items packed in the boxes you have received. Our packers tick by each item packed in the box. You are required to keep this packing list and present it if you should be missing an item from your order. Delivery will be made by BLB Bigmama appointed carriers or by post. Every reasonable effort will be made to execute orders in one consignment.

Damages, shortages, non-delivery & price queries

BLB Bigmama will not accept any claim in respect of damage in transit, shortage or non-delivery unless it is communicated to the BLB Bigmama sales or customer care team as follows:
1. For damage in transit - within 24 hours of the receipt of goods;
2. For shortages - 24 hours of the receipt of goods;
3. For non-delivery - within 10 days of the date of the invoice;
4. For Price Queries - within 3 days of the receipt of invoice.

We regret that notifying any of our staff other than a member of the BLB BigMama sales or customer care team does not constitute ‘notice’ to BLB BigMama.

• No deduction from the payment of invoices may be made for goods damaged, not received or where there is a price dispute, until BLB Bigmama has issued a credit note.
• If all or part of a consignment is refused due to damage, the BLB Bigmama sales or customer care team must be notified immediately. Damaged parcels received by post should not be refused, but accepted and the sales or customer care
• The issuing of a CRN, instruction to return goods or arrangements for the collection of goods are made without prejudice and in no way should be construed as an acceptance of liability.

BLB Frames and Components Product warranty (excluding carbon wheels/rims & components)

BLB Bigmama provides a one-year warranty against manufacturing or material defects on all BLB Frames and Components. This means that we offer a guarantee on material and production faults for one full year from the date of purchase of the product. However products with moving parts (such as hubs, wheels, cranksets), that fail due to contamination, misuse, improper tampering, or lack of maintenance are not covered under warranty even if failure occurs within one year from date of purchase.

All BLB products have an intended purpose. Products used outside of their purpose will not be warranted and BLB Bigmama cannot be held responsible for any damage that may occur due to misuse. It is the product users’ responsibility to examine the product on a regular basis to determine the need for service and or replacement. Furthermore in the case of fixed sprockets or lockrings it is the users responsibility to ensure both products are checked and tightened before and after each ride. Should this not be done both can come loose resulting in accident and/or damage to the sprocket/lockring/hub; in this case BLB BigMama cannot entertain warranty claims.

Not covered under this warranty are the following:

• Normal wear of parts that are subject to wear like bearings and chainrings/sprockets
• Incorrect assembly or in combination with other products that are not compatible
• Insufficient maintenance, tampering, misuse, and neglect
• Items damaged as a result of the bicycle being involved in an accident or crash.